1. Full payment must be made in advance prior to commencement of services.

2. Processing shall begin only after confirmation of full payment and receipt of all required documents from the client/company.

3. The client must share valid payment proof (transaction screenshot/reference number) for verification purposes.

4. All service charges are strictly non-refundable, non-transferable, and non-adjustable against any other service or person.

5. Fees once paid cannot be claimed back under any circumstances including:

Client withdrawal after payment

Non-cooperation or delay from the client

Failure to submit required documents

Rejection or decline by bank/financial institution/bureau based on policy or regulatory restrictions

Non-payment of settlement/closure amount by the client

6. Taxes, if applicable, shall be borne entirely by the client.

7. Refunds may be considered only if the company fails to initiate the process within a reasonable time after receiving complete payment and documents, subject to management approval. Any approved refund shall be processed within 10–15 working days through the original payment mode only.

Note:: Applicable for MSME Rank Management (CMR) and Credit Issues Rectification Services